Oct 29 2009

CASE STUDY: How Website Monitoring Saved an Online Auto Parts Retailer (part 2)

Dotcom-Monitor website monitoring network specializes in ensuring performance and uptime in the process of online transactions, including shopping carts, sign-in, and form submission. By simulating the end-user actions, Dotcom-Monitor.com verifies each step in a transaction, not just to the right content, but also for the requested performance. If any test parameters fall outside a certain range, the responsible personnel immediately notified.

One of Dotcom-Monitor customer recently, most online auto parts retailer, approached Dotcom-Monitor with concern about the performance issues Web site. Even after aggressive marketing campaigns, this retailer of brand name parts are still seeing a decrease in their online business. Customers constantly complaining about the site off the site and slow response times. Despite repeated complaints by the IT department for an ASP provider and hosting company guarantees that the problem had been resolved, customers remained dissatisfied.

Realizing the potential disaster for their online business, IT departments looking for third party external monitoring service providers to monitor e-commerce site 24 / 7 and identify the issues and dependencies that cause the web site out.

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