3. Problems in Accessing the Site
During intervals in one day, the retailer site becomes inaccessible at all. Some services, such as mail servers, websites, and proxy servers, will become unavailable to the online world. To make matters worse, ISPs can not find any problems, but customers still complain. After the “ping-pong game” to determine the issues between ISPs and customers, Dotcom Monitor allows the “DNS Monitoring.” Dotcom-Monitor test retailer’s DNS server with a specific query the server every minute, website monitoring shows that one of the DNS servers sometimes can not complete the address. This implies that the DNS server that supports the organization does not work consistently. Upgrading a server control and retailers that issue resolved.

4. Website Varying Response of different geographical location
Continuous monitoring indicates that the retailer is responsible shopping cart site at a speed different from different locations. Some customers complained that the site is too long to open, while others do not have a problem. Using Dotcom-Monitor’s “Report on Location” feature, which collects data from several remote agents in different locations, a traceroute snapshot was recorded. This report is accompanied by error messages from any location where slowdown was detected. After analyzing the data, found that the ISP hosting the site uses several providers that are not good with a particular network peer. Peep this network problem is identified and brought to the ISP. They take the necessary action to resolve the problem by altering their BGP configuration.

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