Nov 07 2009

CASE STUDY: How Website Monitoring Saved an Online Auto Parts Retailer (part 5)

5. Website Downtime is often necessary monitoring
Website retailers sometimes experience downtime, which causes customer dissatisfaction. Who died were mostly related to software glitches that customers are not able to improve in a short time. These glitches usually required manual intervention. Enter the Dotcom-Monitor. Goal to reduce downtime is to inform key personnel of any problems immediately. After website monitoring detected a problem with the web server, immediately notify by telephone and SMS will be sent to the on-call personnel. This period of downtime decreased from an average of 25 minutes to less than 5 minutes.

At this moment a very competitive environment, customer expectations about the availability and performance of websites growing every day. What ever received a few years ago no longer occur today. Website monitoring features, such as direct alerts, detailed reports, and collection of statistics, helping clients find and deal with problems, and thereby enhance the customer experience.

External website monitoring service offered by companies like Dotcom-Monitor has helped customers explore the issues and instead to find elusive data needed to take corrective action either before receiving customer complaints. Dotcom-Monitor.com extend services into all industries. It is important to note that the Web site monitoring service is mandatory for all mission-critical services, and not just limited to the example when the customer shopping cart. In industries such as finance, insurance, healthcare, and manufacturing, or industry websites that require high uptime and a very good site response, it becomes important to use an external website monitoring service.

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